Personalized and customized items

Personalized items cannot be returned or refunded. Once your wording has been added, the item cannot be resold, so we are unable to accept it back.

This is why every order goes through a proof. You see a flat image of your exact band, sound block or plate before anything is produced. Please check spelling, dates and titles carefully before approving — that proof is what we produce.

If something is wrong with your order

If your item arrives damaged, or the personalization does not match the proof you approved, that is our error and we will put it right. Contact us within 30 days of delivery at info@gavelsfast.com with your order number and a photograph. We will replace the item or refund you in full.

Non-customized items

Items with no personalization can be returned within 30 days of delivery, provided they are unused, in their original packaging, and you have proof of purchase.

Email info@gavelsfast.com to start a return. We will send return instructions. Items sent back without requesting a return first cannot be accepted.

Return shipping on non-faulty returns is the customer’s responsibility.

Damaged or incorrect deliveries

Please inspect your order when it arrives. If anything is defective, damaged or incorrect, contact us straight away so we can evaluate it and make it right.

Refunds

Once we have received and inspected a return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Bank and card processing can add time beyond that.

If more than 15 business days have passed since we approved your refund, contact info@gavelsfast.com.